hello customer service
I have sent the message below 3 weeks ago and a second reminder but no one ever took the effort to reply.

I am not sure whether you speak Dutch so I will email this in English.
This is the first time I have ordered Dutch food from your company.
I paid a lot of money for the shipping. For a total shipping price of 30 euro's I might expect at LEAST the shipping is done properly. This was ABSOLUTELY NOT the case. I am extremely disappointed and upset.
Today the box was delivered to my house. This is what I found when I opened the box:

1)the syrup has come out of the lid so the syrup jar was sticky all over and created a mess in the box
2) the Dutch almond cookies (gevulde koeken) were all crumbled and broken. There is no way that I can serve these to my guest
3)there was a whole in the brinta box so the brinta flakes were all over the place.
and last but not least: the different kind of loose liquorice that I ordered, were supposed to be all in 1 bag. However, the bag was somehow open and the candies were all over the box and mixed with the wrapping stuff.
I am extremely disappointed and expect from your side to really make up for this. THis is totally inacceptable.
I expect to hear from you soon
kind regards
esthds

intrestet dutch grocerries in melbourne

first time on this site, I do not speak the language but do recognized the names of Items with which I am familiar. Glad I have found what I am looking for!

Hallo,

Ik woon bijna dertien jaar in Spanje en heb vandaag voor het eerst een pakketje met vooral sandwhichspread ontvangen: fantastisch ! Je kunt dit hier niet kopen en moet het altijd uit Nederland meenemen maar we gaan niet vaak dus dan is dit een prachtige oplossing.

Bedankt voor de goede service,

Joke Bijl

Thanks for the great service!

Gordon Huser Minneapolis

I would be very inersted to hear from anyone who can tell me where I can buy palling (smoked eel). My mother has lived in the UK for most of her life and misses certain delicacies - palling being one on them. Does anyone know where I can order this in the UK?