Dutch Taste
Home  |  Guestbook  |  My Account  |  Cart Contents  |  Checkout  |  FAQ
Categories
Baby/Toddler/Children->
Baking
Beer & Spirit->
Bread
Breakfast
Candy->
Cheese
Chips & Snacks
Chocolate
Coffee & Tea->
Cookies
Desserts
Drinks
Drugstore->
Herbs & Spices
Kids
Licorice->
Meals->
Meat Products
Non Food->
Sandwich Filling
Sauces
Soup
Sugarfree Products
Tabacco->
Vegetables
Manufacturers
What's New?
more
Venco Schoolchalk Black
Venco Schoolchalk Black
€2.79
Quick Find
 
Use keywords to find the product you are looking for.
Advanced Search
We accept
Information
Shipping Information
General Information
Conditions of Use
Contact Us

Frequently Asked Questions Frequently Asked Questions
Nieuwe pagina 1

ORDERING

How to order with Dutch Taste?

How do I check on my order status?

What do I need to do when my order hasn`t arrived within the time specified?

How can I cancel an order?

 

SHIPPING

How much are the shipping costs?

When will my order be shipped?

How are my parcels delivered?

Can I order all products in every country?

 

PAYMENT

How to pay with Dutch Taste?

Is it safe to pay?

 

PACKING

Can my order be giftwrapped?

How will my order be packed?

 

ACCOUNT

I have forgotten my username and password - what do I do?

How can I change my password?

 

PRIVACY

What does the Dutch Taste Privacy Policy mean?

 

CONTACT

How can I contact Dutch Taste?



How to order with Dutch Taste?

To order any products, click on the `Add to Cart` or `Buy Now` button. When you have finished choosing your products, go to the Shopping Cart or click on Checkout in the right top corner. You can now login, make an account or checkout if you were already logged in. Follow the checkout steps. In the first checkout step (delivery information)you can choose your shipping method, shipping address and whether you want or don`t want gift wrap. In the second checkout step (payment information) you can choose your payment method and optionally add a comment. In the third checkout step (checkout information) you can see an overview of your order and everything you have chosen in the checkout steps. If everything is allright click on Confirm Order. When you have chosen for Paypal payment or Creditcard payment you will be forwarded to the payment pages. When you have made your payment you will receive a copy of your order by email.

 

 

How do I check on my order status?

If you would like to check the status of your order at any time, please check the `My Account` page, where the information will be immediately updated when the status has changed.

 

When your parcel is shipped you can track and trace your parcel here. You will have to fill in your barcodenumber and you will see immediately where your parcel is. You will receive an email with your barcodenumber when your package is shipped. Parcels shipped to countries outside the EU can not yet be traced.

 

 

What do I need to do when my order hasn`t arrived within the usual arrival time?

When you have not received your parcel within the time of delivery mentioned on our website (please note that the delivery time is in workdays), please wait for a few days more because a parcel can arrive a little bit delayed because the Customs sometimes check parcels. When you still haven`t received your parcel after these days please contact us. We will start an investigation with the carrier in the Netherlands and with the carrier in the country the package was shipped to. This investigation can take a couple of weeks in the EU and maximum 3 months in an country outside the Europe. During this time you can still receive your package. When the investigation is over and you still have not received your package, we will ship you a new package or refund the order. Please note that the compensation of shipments within the European Union is max. € 475. (products + shipment) The compensation of shipments outside the European Union is different in every country but is never more than € 146. Please keep that in mind when ordering. (Orders under the 2 kg are not insured and therefore when they get lost we can not ship a new package or refund it. Please keep that in mind when ordering.)

 

 

How can I cancel an order?

You can cancel your order without any costs as long as Dutch Taste has not made any purchases yet for your order. Please let us know as soon as possible via email if you want to cancel your order. If the parcel is allready despatched you can not cancel your order. Please check in `My Account` if your order has been shipped or if it is still Processing.  

 

 

How much are the shipping costs?

For an overview of the shipping costs to countries we often ship to go to this page.

 

 

When will my order be shipped?

We do our very best to ship an order within 2 workdays after we have received the payment.

 

 

How are my parcels delivered?

We use the TNT post carrier to deliver your orders. If the carrier cannot make a delivery they will leave a card telling you where the parcel is or ask you to arrange a convenient delivery date.

 

 

Can I order all products in every country?

Almost all products can be shipped to all countries. But there are some exceptions. It is not allowed to import alcoholic beverages, tobacco and meat products into the USA. For specific information about what you are allowed and not allowed to import into your country contact the local Customs.

 

 

How to pay with Dutch Taste?

    You can pay in two safe ways:

  • Money Check / Money Transfer.

    For bank account outside the Netherlands:
    IBAN: NL74 RABO 0119 4939 93
    BIC: RABONL2U

    For Dutch bank accounts:
    1194.93.993

    Dutch Taste
    Zuiderstraat 120 F
    7462 CP Rijssen
    the Netherlands

    * put your ordernumber on the check/payment

    * You will get the ordernumber per email after confirmation of your order.

    A money transfer from an country to another country is only possible with an IBAN and a BIC number (also called SWIFT-address). An IBAN is an International Bank Account Number which is used to make international payments go faster and more efficient. A BIC is a Bank Identifier Code which specifies to which bank the money transfer has to go. A BIC is necessary to make international payments within Europe. For making an international payment with an IBAN and BIC number you need special transfer papers which are available at most banks. You can get more information about this transfer papers at your own bank.

  • Via PayPal PayPal is an international internet paymentsystem for everybody who has an email address. You can pay safe online with your credit card (Visa, Mastercard, American Express, Discover) or with your bankaccount. PayPal uses SSL technology to send your information enciphered and safe over the internet.

    For payments with PayPal you need to have a PayPal account, you can register here for a free PayPal account. PayPal has more than 50 million accounts worldwide.

 

 

Is it safe to pay?

YES, it is safe to pay with your credit card via PayPal.
All our credit card payments are processed by PayPal, a worldwide Payment Service Provider.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations. The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, WorldPays public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.

The transfer of the purchase details from the retailers site to WorldPay are encapsulated using WorldPays own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.

 

 

Can my order be giftwrapped?

Yes, your order can be giftwrapped. The cost of giftwrapping the products is € 5,00. We use typical Dutch giftwrapping paper. On te checkout process you can choose giftwrapping.

De kosten voor het laten inpakken zijn €5,00.

 

 

How will my order be packed?

Your order will be packed in a special double layer export box with international warning signs on it. For protection of the products we use anti-bump filling. And products of glass or other breakable products will be sealed. It`s important to us that your parcel reaches you in good condition.

 

I have forgotten my username and password - what do I do?

Your username is your emailaddress you have used to make your account.
To receive a new password go to `My Account` at the top of the page and click on "Password forgotten? Click here". You will be forwarded to a page where you have to fill in your emailaddress. A new password will be emailed to you within a few minutes.

 

How can I change my password?

You will have to be logged in to change your password. Go to "My Account" at the top of the homepage. Here you can change your password.

 

 

What does the Dutch Taste Privacy Policy mean?

Dutch Taste respects the privacy of all customers using the website and takes care that the personal information that our customers provide us will be threated confidentially. We use the information to ship the orders. Your personal information is registered in your account. We do not give your personal information to any third party without your permission, with exception of third partys who will be engaged with the execution of your order. We appreciate the confidence you put in us, and we will do everything to protect your personal information. In the summary below you can see where we need you personal information for:

  • If you place an order we need your name, address, e-mailaddress and payment information to process your order, and to keep you up to date about the progress of the order.



  • We use information about your purchases to keep the assortment up to date.



  • The information and feedback that we get from our customers and visitors assists us to improve the website.



  • Information about your purchases other than the invoice will not be kept.

 

How can I contact Dutch Taste?

 

Dutch Taste
Zuiderstraat 120 F
7462 CP Rijssen
the Netherlands

 

For questions you can email to  service@dutchtaste.com.

 

For general information you can email to info@dutchtaste.com.

 

Banknumber: 1194.93.993 Rabobank

BIC: RABONL2U
IBAN: NL74 RABO 0119 4939 93

Chamber of Commerce Enschede: 08157417
VAT number: NL 1282.30.952.B01
Continue
Shopping Cart
more
0 Items
Bestsellers
01.Mascotte rolling paper
02.Klene Coin Licorice
03.Orfina Butter Toffees
04.De Ruijter Chocolate Flakes Milk
05.De Ruijter Chocolate Sprinkles Dark 400 gr.
Specials
more
Duyvis Borrelnuts Poesta
Duyvis Borrelnuts Poesta
€2.95
€2.39
---------
Zwitsal Baby Washgel (Soapfree)
Zwitsal Baby Washgel (Soapfree)
€6.09
€5.07
---------
Honig Soup Chicken
Honig Soup Chicken
€1.95
€1.49
---------
Conimex Boemboe Nasi Goreng
Conimex Boemboe Nasi Goreng
€2.49
€1.99
---------
LU TUC
LU TUC
€1.39
€1.19
---------
Verkade Chocolate Milk
Verkade Chocolate Milk
€2.70
€2.29
---------
Dr. Oetker Cheesecake
Dr. Oetker Cheesecake
€5.15
€4.49
---------
Katja Kokindjes
Katja Kokindjes
€2.95
€1.99
---------
Dutch Fries Sauce
Dutch Fries Sauce
€2.99
€2.49
---------
Klene Coin Licorice
Klene Coin Licorice
€2.75
€1.95
---------
Unox Smoked Sausage Geldersche 275 gr.
Unox Smoked Sausage Geldersche 275 gr.
€3.50
€2.95
---------
Unox Pea Soup 800 ml
Unox Pea Soup 800 ml
€2.95
€2.75
---------
Calve Tablesauce Schashlik
Calve Tablesauce Schashlik
€1.99
€1.49
---------
Hak Applesauce
Hak Applesauce
€1.95
€1.65
---------
De Ruijter Chocolate Sprinkles Dark 400 gr.
De Ruijter Chocolate Sprinkles Dark 400 gr.
€3.50
€2.99
---------
Sign in
E-mail address:


Password:
(forgotten)



New client?
create an account
Languages
Nederlands English
Currencies

Copyright © 2004 - 2009 Dutch Taste

Chamber of Commerce: 08157417