To order any products, click on the `Add to Cart` or `Buy Now` button.
When you have finished choosing your products, go to the Shopping Cart or click on Checkout in the right top corner. You can now login, make an account or checkout if you were already logged in.
Follow the checkout steps. In the first checkout step (delivery information)you can choose your shipping method, shipping address and whether you want or don`t want gift wrap.
In the second checkout step (payment information) you can choose your payment method and optionally add a comment.
In the third checkout step (checkout information) you can see an overview of your order and everything you have chosen in the checkout steps. If everything is allright click on Confirm Order.
When you have chosen for Paypal payment or Creditcard payment you will be forwarded to the payment pages.
When you have made your payment you will receive a copy of your order by email.
If you would like to check the status of your order at any time, please check the `My Account` page, where the information will be immediately updated when the status has changed.
When your parcel is shipped you can track and trace your parcel
here.
You will have to fill in your barcodenumber and you will see immediately where your parcel is.
You will receive an email with your barcodenumber when your package is shipped. Parcels shipped to
countries outside the EU can not yet be traced.
When you have not received your parcel within the time of delivery mentioned on our website (please note that the delivery time is in workdays), please wait for a few days more because
a parcel can arrive a little bit delayed because the Customs sometimes check parcels. When you still haven`t received your parcel after these days please contact us.
We will start an investigation with the carrier in the Netherlands and with the carrier in the country the package was shipped to.
This investigation can take a couple of weeks in the EU and maximum 3 months in an country outside the Europe. During this time you can still receive your package.
When the investigation is over and you still have not received your package, we will ship you a new package or refund the order.
Please note that the compensation of shipments within the European Union is max. 475. (products + shipment)
The compensation of shipments outside the European Union is different in every country but is never more than 146. Please keep that in mind when ordering.
(Orders under the 2 kg are not insured and therefore when they get lost we can not ship a new package or refund it. Please keep that in mind when ordering.)
You can cancel your order without any costs as long as Dutch Taste has not made any purchases yet for your order.
Please let us know as soon as possible via email if you want to cancel your order.
If the parcel is allready despatched you can not cancel your order. Please check in `My Account` if your order has been shipped or if it is still Processing.
We use the TNT post carrier to deliver your orders.
If the carrier cannot make a delivery they will leave a card telling you where the parcel is or ask you to arrange a convenient delivery date.
Almost all products can be shipped to all countries.
But there are some exceptions. It is not allowed to import alcoholic beverages, tobacco and meat products into the USA.
For specific information about what you are allowed and not allowed to import into your country contact the local Customs.
For bank account outside the Netherlands:
IBAN: NL74 RABO 0119 4939 93
BIC: RABONL2U
For Dutch bank accounts:
1194.93.993
Dutch Taste
Zuiderstraat 120 F
7462 CP Rijssen
the Netherlands
* put your ordernumber on the check/payment
* You will get the ordernumber per email after confirmation of your order.
A money transfer from an country to another country is only possible with an IBAN and a BIC number (also called SWIFT-address).
An IBAN is an International Bank Account Number which is used to make international payments go faster and more efficient.
A BIC is a Bank Identifier Code which specifies to which bank the money transfer has to go. A BIC is necessary to make international payments within Europe.
For making an international payment with an IBAN and BIC number you need special transfer papers which are available at most banks.
You can get more information about this transfer papers at your own bank.
Via PayPal
PayPal is an international internet paymentsystem for everybody who has an email address.
You can pay safe online with your credit card (Visa, Mastercard, American Express, Discover) or with your bankaccount.
PayPal uses SSL technology to send your information enciphered and safe over the internet.
For payments with PayPal you need to have a PayPal account, you can register here for a free PayPal account.
PayPal has more than 50 million accounts worldwide.
YES, it is safe to pay with your credit card via PayPal.
All our credit card payments are processed by PayPal, a worldwide Payment Service Provider.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction.
In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data.
Furthermore, WorldPays public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
The transfer of the purchase details from the retailers site to WorldPay are encapsulated using WorldPays own encrypted and digitally-signed protocol.
This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Yes, your order can be giftwrapped. The cost of giftwrapping the products is 5,00.
We use typical Dutch giftwrapping paper. On te checkout process you can choose giftwrapping.
Your order will be packed in a special double layer export box with international warning signs on it.
For protection of the products we use anti-bump filling.
And products of glass or other breakable products will be sealed.
It`s important to us that your parcel reaches you in good condition.
Your username is your emailaddress you have used to make your account.
To receive a new password go to `My Account` at the top of the page and click on "Password forgotten? Click here".
You will be forwarded to a page where you have to fill in your emailaddress.
A new password will be emailed to you within a few minutes.
Dutch Taste respects the privacy of all customers using the website and takes care that the personal information that our customers provide us will be threated confidentially.
We use the information to ship the orders.
Your personal information is registered in your account.
We do not give your personal information to any third party without your permission, with exception of third partys who will be engaged with the execution of your order.
We appreciate the confidence you put in us, and we will do everything to protect your personal information.
In the summary below you can see where we need you personal information for:
If you place an order we need your name, address, e-mailaddress and payment information to process your order, and to keep you up to date about the progress of the order.
We use information about your purchases to keep the assortment up to date.
The information and feedback that we get from our customers and visitors assists us to improve the website.
Information about your purchases other than the invoice will not be kept.
